We respect your privacy and provide a clear way for you to request deletion of your account and associated data.
How to Request Account Deletion
To delete your account, please email:
support@kindable.com
Include the following information in your request:
- The email address associated with your account
- Your username (if applicable)
- The platform you used (Android, iOS, or Web)
- Subject line: “Account Deletion Request“
For security purposes, we may contact you to verify your identity before proceeding.
What to Expect
- Confirmation: We will acknowledge your request within 3–5 business days
- Processing: Once verified, your account will be scheduled for deletion
- Completion: Deletion is typically completed within 30 days
- Notification: You will receive confirmation once your account has been deleted
Data That Will Be Deleted
When your request is processed, we will delete:
- Account information (such as name, email, and identifiers)
- User profile and preferences
- App usage data linked to your account
- User-generated content associated with your account
- Authentication and login data
Data That May Be Retained
Certain limited data may be retained where necessary, including:
- Information required for legal or regulatory compliance
- Records related to fraud prevention and security
- Temporary data stored in backup systems
Data Retention Periods
- Backup data is typically retained for 30 to 90 days before permanent deletion
- Some records may be retained longer if required by law or for legitimate business purposes
Important Information
- Account deletion is permanent and cannot be undone
- If you have multiple accounts, you must submit a request for each email address
- You do not need to log in to submit a deletion request
Contact
If you have questions about your data or this process, contact:
support@kindable.com
This page is provided to ensure compliance with Google Play and Apple App Store requirements for account deletion and user data transparency.
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