For All Kindable Brands, Products, and Services
Effective Date: June 1, 2026
These Terms of Service (the “Terms”) constitute a binding agreement between Kindable, LLC, a Delaware limited liability company (“Kindable,” “we,” “us,” or “our”), and you (“you,” “your,” or “User”). These Terms govern your access to and use of all websites, mobile applications, products, services, features, content, support, and related offerings owned, operated, or controlled by Kindable, whether made available under the Kindable name or through any Kindable-owned or operated brand.
The Services may include digital platforms, wellness tools, companion applications, health and aging support products, and related digital services developed or offered by Kindable, including consumer-facing brands such as Loved.co. Specific Services may have different features, capabilities, and use cases. Additional terms or service-specific documentation may apply to individual Services, which will be made available to you at the time of use.
By accessing, visiting, using, or attempting to use any part of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, including our Privacy Policy and any other policies referenced herein. If you do not agree to all the terms and conditions of this agreement, you may not access or use the Services.
Kindable reserves the right to modify these Terms at any time by posting updates to our website. Your continued use of the Services following any such modification constitutes your acceptance of the updated Terms.
“Authorized Users” means individuals you authorize to access or use your account on your behalf, if such delegation is a feature of the applicable Service.
“Kindable Brands” means any brand, trade name, website, application, product, or service owned, operated, or controlled by Kindable, LLC.
“Confidential Information” means any non-public information either party discloses about their business, technology, or operations.
“Health and Wellness Data” means any information you voluntarily provide about your mood, emotional state, medications, health conditions, wellness activities, or other health-related topics. This is strictly voluntary and never required for account creation or use.
“Intellectual Property Rights” means patents, copyrights, trademarks, trade secrets, and all other intellectual property rights.
“Personal Data” means any information that directly or indirectly identifies you, including your name, email, phone number, device information, and any Health and Wellness Data you share.
“Services” means all Kindable Brands, products, platforms, websites, mobile applications, digital channels, tools, features, content, support, and related services we offer.
“User Data” means all information you provide to Kindable in connection with using the Services, including Personal Data, Health and Wellness Data, account information, and usage data.
You represent that: (a) you are at least 13 years old; (b) if you are under 18, you have the consent of a parent or legal guardian; (c) you have the right to enter into this agreement; (d) you are not under any legal disability; and (e) you will comply with all applicable laws and regulations in your jurisdiction.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you authorize another individual to access your account, you are fully responsible for their actions and compliance with these Terms. You agree to notify Kindable immediately of any unauthorized use of your account.
Some Services may include features that allow you to authorize other individuals (such as family members, healthcare providers, or caretakers) to access or manage your account. If your Service includes this feature, you represent that you have the legal authority to grant such access. Any individual you authorize must also comply with these Terms and our Privacy Policy.
If your Service includes delegated access or shared account features, the following provisions apply: (a) you, as the account owner, control all invitations and permissions granted to Authorized Users; (b) Authorized Users may access, view, modify, or receive information based on the permissions you have granted; (c) you are solely responsible for verifying that you have legal authority to grant access before inviting another individual; (d) Kindable may rely on your authorization settings in the product unless you notify us of unauthorized access through procedures specified on our Support page; and (e) Kindable is not responsible for disputes between you and Authorized Users regarding permissions, access rights, or use of shared information.
IMPORTANT DISCLAIMER:
The Services are NOT medical care, professional medical treatment, clinical mental health treatment, or emergency services. Kindable is not a healthcare provider and, unless expressly stated in service-specific terms, is not acting as a HIPAA covered entity or business associate.
To the extent any Service includes health or wellness features, any Health and Wellness Data you share is voluntary and intended solely to support your use of that Service. We do not provide medical diagnoses, prescribe medications, provide medical treatment, offer emergency response, or provide clinical mental health services.
If you are experiencing a medical emergency, mental health crisis, or suicidal thoughts, please contact emergency services (911 in the US) or the National Suicide Prevention Lifeline (988) immediately. Do not rely on the Services for emergency support.
You are solely responsible for consulting with qualified healthcare professionals regarding your health, medications, and medical concerns. Do not delay or avoid seeking professional medical care based on information or support provided through the Services.
You agree not to use the Services for any unlawful, harmful, or fraudulent purpose. You specifically agree not to: (a) violate any applicable laws or regulations; (b) infringe on any third party’s Intellectual Property Rights; (c) harass, threaten, defame, or abuse others; (d) upload malicious code or malware; (e) attempt to gain unauthorized access to the Services; (f) reverse engineer, decompile, or disassemble any part of the Services; (g) use the Services in any manner that interferes with others’ use or access; or (h) violate any terms in these Terms of Service or our Privacy Policy.
You retain ownership of all User Data you provide to Kindable. By using the Services, you grant Kindable a worldwide, non-exclusive, royalty-free, and revocable license to use your User Data solely to: (a) provide and improve the Services; (b) respond to your requests and support needs; (c) comply with legal obligations; (d) maintain and support the Services; and (e) develop anonymized and aggregated insights to enhance our products and services.
All materials, software, content, designs, and features within the Services are the exclusive property of Kindable or its licensors. Except as expressly permitted in these Terms, you may not copy, reproduce, distribute, transmit, modify, or create derivative works based on any part of the Services.
You grant Kindable a perpetual, royalty-free, irrevocable license to use any feedback, suggestions, improvements, or feature requests you provide. This allows us to continuously improve the Services without compensation to you.
Where applicable, any Health and Wellness Data you provide is collected solely to enable and improve the Services. We use this data to: (a) deliver service features and functionality; (b) improve and personalize your experience; (c) conduct research to enhance our Services; (d) comply with legal and safety obligations; and (e) develop anonymized insights for product improvement. We do not sell, share, or disclose Health and Wellness Data to third parties without your explicit written consent, except as required by law or to essential service providers under strict confidentiality agreements.
Where applicable, Kindable Services may include artificial intelligence, machine learning, or other automated processing capabilities. These technologies may process your Health and Wellness Data to generate personalized responses, recommendations, or insights, including summaries and reminders. AI outputs may be inaccurate, incomplete, or inappropriate, and AI-generated information is provided for supportive and informational purposes only and does not constitute medical, clinical, or professional advice. We will disclose in our Privacy Policy whether your Health and Wellness Data is used to train Kindable models or third-party AI models and, if applicable, which third-party model vendors process your data.
Kindable maintains appropriate technical and organizational safeguards to protect your Health and Wellness Data, including: encryption of data in transit and at rest, secure servers with firewalls, role-based access controls limiting employee access to necessary data only, audit logging to monitor data access and modifications, regular security assessments and penetration testing, secure deletion procedures upon your request or account termination, and regular vendor security review of any third-party service providers who may access your data.
We retain your Health and Wellness Data only as long as necessary to provide the Services, comply with legal obligations, or resolve disputes. You may request deletion of your data at any time by contacting support@kindable.com. Upon account termination or verified deletion request, your Health and Wellness Data will be deleted or de-identified within 60 days, unless longer retention is required or permitted by law, backup retention practices, fraud prevention, security, billing, dispute resolution, or legal obligations.
In the event of a security incident involving unauthorized disclosure of your Health and Wellness Data, Kindable will notify you and the Federal Trade Commission as required by the Health Breach Notification Rule (16 C.F.R. Part 318). Notification will occur without unreasonable delay and, absent legal impediment, within 60 days of discovery.
Access to the Services may be provided on a subscription basis, as a free service, or under other pricing models. The specific features, pricing, and billing cycle will be displayed to you before you authorize payment. By initiating a paid subscription, you authorize Kindable to charge the payment method you provide for the subscription fees on a recurring basis.
Subscription fees are non-refundable except as required by law. If payment fails due to an expired card, insufficient funds, or other issue, Kindable may attempt to retry the charge or suspend your access to the Services until payment is resolved.
You may cancel your subscription at any time through your account settings or by contacting our support team. Cancellations will be effective at the end of your current billing cycle. You will retain access to the Services through the end of the paid period.
Kindable reserves the right to modify subscription pricing with at least 30 days’ written notice. If you do not agree to a price increase, you may cancel your subscription before the change takes effect.
Some Services may include usage-based pricing, credits, prepaid balances, metered features, add-ons, or other consumption-based charges. Credits or usage-based features may apply to AI interactions, call minutes, human check-ins, care coordination services, partner services, or other features. Any applicable credit amounts, usage rules, expiration, rollover, refundability, and replenishment terms will be disclosed in the applicable Service or service-specific terms.
Each party agrees to maintain the confidentiality of the other party’s Confidential Information and to use it solely for the purpose of performing obligations under these Terms. Confidential Information does not include information that: (a) is publicly available; (b) is independently developed without access to Confidential Information; or (c) must be disclosed by law.
The Services are provided “as-is” and “as available.” Kindable makes no warranties, express or implied, regarding the Services, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Kindable does not guarantee uninterrupted, error-free, or secure access to the Services. We may perform maintenance, updates, or modifications at any time without notice.
To the fullest extent permitted by law, Kindable is not liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with these Terms or the Services, including loss of profits, data, or use, even if advised of the possibility of such damages. Kindable’s total liability shall not exceed the amount you paid for the Services in the preceding 12 months.
Kindable is not a medical or mental health provider. To the extent any Service includes health or wellness features, those Services do not constitute professional medical, mental health, or emergency care. Kindable is not responsible for health outcomes, medical emergencies, treatment decisions, or harm resulting from your reliance on the Services for health advice or support.
Kindable may terminate or suspend your access to the Services immediately, without notice, if you violate these Terms or engage in prohibited conduct. Upon termination, your right to use the Services ceases, and any data you have not exported will be securely deleted according to our Data Retention Policy.
You agree to indemnify and hold harmless Kindable, its officers, employees, and agents from any claims, damages, liabilities, or expenses (including attorneys’ fees) arising from: (a) your use of the Services; (b) your violation of these Terms; (c) User Data you provide; or (d) your violation of any third-party rights.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any legal action or proceeding shall be brought exclusively in the state or federal courts located in Delaware, and both parties irrevocably consent to the jurisdiction and venue of such courts.
These Terms, together with our Privacy Policy, Cookie Policy, and any other policies referenced herein, constitute the entire agreement between you and Kindable and supersede all prior or contemporaneous agreements.
If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if that is not possible, severed, and the remaining provisions will remain in full force and effect.
Kindable’s failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.
Kindable may amend these Terms at any time by posting the updated version on our website. Your continued use of the Services constitutes acceptance of the amended Terms.
Certain Services may be subject to additional service-specific terms, policies, disclosures, or documentation. These may address product-specific features such as caregiver authorization, care-circle access, AI-enabled features, check-ins, usage-based pricing, credits, third-party services, or other functionality. In the event of a conflict between these Terms and service-specific terms, the service-specific terms will govern for that particular Service.
You may not assign or transfer these Terms or any of your rights or obligations under them without Kindable’s prior written consent. Kindable may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, sale of assets, or operation of law. Any attempted assignment in violation of this section is void. These Terms will be binding on and inure to the benefit of the parties and their permitted successors and assigns.
Kindable will not be liable for any delay or failure to perform its obligations under these Terms if the delay or failure results from causes beyond Kindable’s reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, internet or telecommunications failures, government actions, pandemics, or third-party service provider outages. In such events, Kindable’s obligations will be suspended for the duration of the force majeure condition.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
You and Kindable agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (including the formation, validity, breach, or termination thereof) will be resolved exclusively by binding individual arbitration, rather than in court, except that either party may bring an individual claim in small claims court if it qualifies.
You and Kindable each agree that any claims may only be brought in an individual capacity and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any class or representative proceeding.
Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration will take place in Frederick, Maryland, or, at your election, by video or telephone. Kindable will pay all AAA filing, administration, and arbitrator fees for claims under $10,000 unless the arbitrator determines the claim is frivolous.
You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to support@kindable.com with the subject line “Arbitration Opt-Out.” Opting out does not affect any other provision of these Terms.
Nothing in this Article limits either party’s right to seek emergency injunctive relief from a court to prevent irreparable harm while arbitration proceeds.
For questions or concerns regarding these Terms, please contact us at:
Kindable, LLC
41 E All Saints Street
Frederick, MD 21701
Email: support@kindable.com